Delivery & Returns
Basic Ground
We use this service to ship small, lightweight items. We ship via all major ground carriers, including FedEx, UPS, and United States Postal Service (USPS). Your local driver will bring your order to your front door or main entrance Monday through Friday during normal business hours. Small package deliveries are not required to have a signature on the delivery slip at the time of delivery.
Free Home Delivery
This service includes inspection of merchandise before delivery. a delivery appointment, inside placement of an item, up to the first floor, Driver will not unpacking, or assemble. This free service is only available for customer with in 30 miles radius of one of our stores..
White Glove Delivery
This service includes inspection of merchandise before delivery. a delivery appointment, inside placement of an item, carrying an item up two flights of stairs, unpacking, light assembly ,and the removal of any packing material. If you truly want a no hassle delivery experience, this is your best option. White Glove Delivery does not include the moving or removal of any existing furniture; please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics.
Where do we deliver
At this moment we can only delivery to customer living in US 48 contiguous states. No shipping to Alaska, Hawaii, PO Boxes and APO/FPO addresses, Puerto Rico, etc.
Back order
Backorder items are temporarily out of stock but available for purchase on our site. A Backorder item that you may order is shipped directly to you once it is back in stock. You will be notified of the status of your item via email. You will not be charged for Backorder items until they ship from our warehouse.
Shipping Time Frames
Most orders for In-Stock items begin processing as soon as your online purchase is completed. Items are shipped once they are received from our main warehouse, your payment is approved, and the receiving address is verified. We generally find deliveries occur within our estimated timelines, however we can not control exact delivery times, and do not guarantee delivery dates. Please keep in mind that holidays and inclement weather can often cause a short delay. Currently, we do not offer expedited shipping. You may see a charge for items purchased with a debit or credit card immediately upon order confirmation.
Refunds/Cancellations/Exchanges
A. Absolutely no exchanges or cancellations on any orders after 48 Hours. B. Customers cancel before 48 Hours. C. Exchanges before 48. D. If there is a refund, it will be processed through our corporate office by company check and will take up to 14 business days to process. E. Exchange only for products of equal value or less than the balance in store credit. F. Exchanges or Cancellations are not permitted after product is delivered.
Inspection of Furniture/Damages/Characteristic Variations/Warranties
A. Customer most inspect furniture upon delivery and write on the delivery receipt what damages are present and initial. Under no circumstances shall homeanddecorfurniture.com be responsible for any damages not reported within 24 hours. B. Certain furniture, such as wood, marble, leather or other natural material will be subject to variations in the wood grain, color, etc. homeanddecorfurniture.comis not responsible for such variations. Likewise, furniture that is made from distressed material or is made to look aged will vary from the product seen in the store/catalog. No exchange, credit, or refund will be issued for such variations. C. There is a one year warranty from the date of delivery on the structural integrity of furniture and repairs shall be made at the customer’s residence or returned to our service location, at the sole discretion of homeanddecorfurniture.com . D. No warranty for wear and tear and/or abused/mishandled merchandise, unless otherwise provided by manufacturer.
Delivery/Assembly/Oversized/Shipping
A. All deliveries must be received by an adult. B. Extra charges shall apply for long distance shipping and /or oversized furniture requiring extra crafting and packing material. Customer is solely responsible for these extra charges. C. Pickup customers are required to inspect their merchandise. They will be responsible for any and all damages that occur after pickup of their merchandise. D. It is the customer’s responsibility to ensure the merchandise selected will fit into their building, doorways residence, etc. E. homeanddecorfurniture.com Employees shall not remove old furniture or move existing furniture. Customer is responsible to ensure that the room the furniture is to be placed in is free and clear of any obstacles. F. Disassembly of oversized furniture in order to fit through doorways shall be subject to an additional fee of $150.00 per item and shall require 4 days’ advance notice of delivery date. G. Additional charges shall apply for hoisting furniture though Windows, and walkups above second floor. H. Furniture shall not be forced through entrances, except if customer authorizes by signing receipt and assumes all responsibility for any damage and repair. No exchange, refund or credit shall be provided for forced furniture. I. homeanddecorfurniture.com reserves the right to reasonably repair any damage incurred on delivery, or if not repairable, to replace the merchandise