Refund and Returns Policy -

Delivery & Returns

Basic Ground This service is used for small, lightweight items shipped via major ground carriers such as FedEx, UPS, and USPS. Your local driver will deliver the item to your front door or main entrance Monday through Friday during business hours. A signature is not required at the time of delivery.

Free Home Delivery This includes an inspection of the merchandise prior to delivery, a scheduled appointment, and placement of the item inside your home up to the first floor. Please note that unpacking or assembly is not included. This service is available only to customers within a 30-mile radius of our stores.

White Glove Delivery This service includes an inspection of merchandise, a scheduled delivery appointment, inside placement, carrying items up to two flights of stairs, unpacking, light assembly, and removal of packing materials. For a hassle-free experience, this is your ideal choice. However, White Glove Delivery does not include moving or removing existing furniture. Please ensure the space is cleared before delivery. Setup or re-installation of electrical equipment is also not included.

Where We Deliver We currently offer Basic Ground delivery within the 48 contiguous U.S. states. We do not deliver to Alaska, Hawaii, PO Boxes, APO/FPO addresses, or Puerto Rico. White Glove Delivery is only available to New York, New Jersey, and Connecticut.

Shipping Time Frames Orders for in-stock items are processed immediately after your purchase is completed. Deliveries are typically made within the estimated timelines, though we cannot guarantee exact delivery times. Delays may occur due to holidays or weather. We do not offer expedited shipping. Orders made with debit or credit cards will have a charge immediately upon confirmation.

Backorder Items Backordered items are temporarily out of stock but available for purchase. Once restocked, they will be shipped directly to you, and you will be notified via email. Charges for backordered items will not occur until they are shipped.

Delivery, Assembly, and Oversized Shipping

All deliveries must be received by an adult.
Extra charges may apply for long-distance shipping or oversized furniture.
Customers picking up merchandise are responsible for inspecting items and any damage after pickup.
Customers must ensure furniture fits through doorways and spaces. We are not responsible for measuring or moving existing furniture.
Disassembly of oversized furniture requires 4 days’ notice and an additional fee.
Additional charges apply for hoisting furniture through windows or for deliveries above the second floor.
Forced entry of furniture through doors, if authorized, is at the customer’s risk and may result in damage.

Inspection of Furniture / Damages / Variations / Warranties

Customers must inspect furniture upon delivery and document the damages on the receipt. We are not responsible for damages reported after 72 hours.
Natural materials (wood, marble, leather) may have variations in grain and color, which are not considered defects.
A one-year warranty on the structural integrity of furniture applies from the date of delivery. Wear and tear or mishandling are not covered unless specified by the manufacturer.

Refunds / Cancellations / Exchanges

If you are unhappy with your purchase you can return merchandise within 72 hours of delivery only. You must email us to identify the reason for the return so we can process a return authorization. No returns will be accepted after 72 hour period.
Customer will be charged a 35% restocking fee
The customer will be responsible for the delivery and pickup fee
The merchandise must be in the same condition as was delivered
Refunds are processed via company check and may take up to 14 business days.
Exchanges can only be made for products of equal or lesser value, with a store credit for the balance.

Refunds Once a return is received and inspected, you will be notified of approval or rejection via email. If approved, the refund will be processed to your original payment method.

Late or Missing Refunds If you haven’t received a refund yet, check your bank account or credit card company for processing times. If the refund isn’t posted, contact your bank or our customer service.

Sale Items Sale items cannot be refunded; only regular-priced items are eligible for a refund.

Exchanges Exchanges are allowed only for defective or damaged items. Contact us via email for assistance.

Shipping Returns Customers are responsible for shipping costs on returns. Shipping costs are non-refundable and will be deducted from your refund if applicable.

For refunds and returns, please contact us at {email}.

Delivery & Returns

Basic Ground

We use this service to ship small, lightweight items. We ship via all major ground carriers, including FedEx, UPS, and the United States Postal Service (USPS). Your local driver will bring your order to your front door or main entrance Monday through Friday during normal business hours. Small package deliveries are not required to have a signature on the delivery slip at the time of delivery.

Free Home Delivery

This service includes inspection of merchandise before delivery. a delivery appointment, inside placement of an item, up to the first floor, Driver will not be unpacking, or assembling. This free service is only available for customers within a 30-mile radius of one of our stores.

White Glove Delivery

This service includes inspection of merchandise before delivery. a delivery appointment, inside placement of an item, carrying an item up two flights of stairs, unpacking, light assembly, and the removal of any packing material. If you truly want a no-hassle delivery experience, this is your best option. White Glove Delivery does not include the moving or removal of any existing furniture; please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics.

Where do we deliver

At this moment we can only deliver basic Ground to customers living in US 48 contiguous states. No shipping to Alaska, Hawaii, PO Boxes APO/FPO addresses, Puerto Rico, etc.
White-Glove Delivery
Only To New York, New Jersey, and Connecticut.

Shipping Time Frames

Most orders for In-Stock items begin processing as soon as your online purchase is completed. Items are shipped once they are received from our main warehouse, your payment is approved, and the receiving address is verified. We generally find deliveries occur within our estimated timelines, however, we can not control exact delivery times and do not guarantee delivery dates. Please keep in mind that holidays and inclement weather can often cause a short delay. Currently, we do not offer expedited shipping. You may see a charge for items purchased with a debit or credit card immediately upon order confirmation.

Backorder

Backorder items are temporarily out of stock but available for purchase on our site. A Backorder item that you may order is shipped directly to you once it is back in stock. You will be notified of the status of your item via email. You will not be charged for Backorder items until they ship from our warehouse.

Delivery/Assembly/Oversized/Shipping

A. All deliveries must be received by an adult. B. Extra charges shall apply for long-distance shipping and /or oversized furniture requiring extra crafting and packing material. The customer is solely responsible for these extra charges. C. Pickup customers are required to inspect their merchandise. They will be responsible for all damages that occur after pickup of their merchandise. D. It is the customer’s responsibility to ensure the merchandise selected will fit into their building, doorways, residence, etc. E. homeanddecorfurniture.com Employees shall not remove old furniture or move existing furniture. The customer is responsible for ensuring that the room the furniture is to be placed in is free and clear of any obstacles. F. Disassembly of oversized furniture to fit through doorways shall be subject to an additional fee of $150.00 per item and shall require 4 days advance notice of delivery date. G. Additional charges shall apply for hoisting furniture through Windows, and walkups above the second floor. H. Furniture shall not be forced through entrances, except if the customer authorizes by signing the receipt and assumes all responsibility for any damage and repair. No exchange, refund, or credit shall be provided for forced furniture. I. homeanddecorfurniture.com reserves the right to reasonably repair any damage incurred on delivery, or if not repairable, to replace the merchandise

Inspection of Furniture/Damages/Characteristic Variations/Warranties

A. Customer must inspect furniture upon delivery and write on the delivery receipt what damages are present and initial. Under no circumstances shall homeanddecorfurniture.com be responsible for any damages not reported within 24 hours. B. Certain furniture, such as wood, marble, leather, or other natural materials will be subject to variations in the wood grain, color, etc. homeanddecorfurniture.com is not responsible for such variations. Likewise, furniture that is made from distressed material or is made to look aged will vary from the product seen in the store/catalog. No exchange, credit, or refund will be issued for such variations. C. There is a one-year warranty from the date of delivery on the structural integrity of furniture and repairs shall be made at the customer’s residence or returned to our service location, at the sole discretion of homeanddecorfurniture.com. D. No warranty for wear and tear and/or abused/mishandled merchandise, unless otherwise provided by the manufacturer.

Refunds/Cancellations/Exchanges

A. Absolutely no exchanges or cancellations on any orders after 48 Hours. B. Customers cancel before 48 Hours. C. Exchanges before 48. D. If there is a refund, it will be processed through our corporate office by company check and will take up to 14 business days to process. E. Exchange only for products of equal value or less than the balance in store credit. F. Exchanges or Cancellations are not permitted after product is delivered.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on where you live.

If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.